“SMS gave us the ability to pull out work orders from our existing business system and allow us to automate and track customer communications. We were able to create a structured communication plan with our customers allowing us to get digitally signed estimate approvals as well as automate updates on the status of the repair, cutting down call in volume of customers checking on status and keeping them in the loop for the longer repair projects.”

“Our organization understands the value of leveraging data and business analytics for process optimization and workflow. As a John Deere dealer heavily engaged in the JDLink™ telematics platform JESCO Inc. looked to Foresight Intelligent Alert Triage to allow our Machine Health specialists to focus on the data that was most impactful to machine performance. We found the platform to be effective in managing alerts and internal operational communication to provide support to our customer and dealer owned rental fleets. When the search began to provide a customer communication tool to our service operational staff JESCO again looked to Foresight to open a conversation for a solution. The tool was Fleet Intelligence with SMS, as an early adopter of the platform JESCO has had the benefit of working alongside the Foresight team to develop features that provide the efficiency and value. The dealer relationship with Foresight has been a collaborative partnership resulting in a product that aligns to the dealer instead of the dealer aligning to a product.”