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IT Technical Support Specialist

POSITION SUMMARY

Foresight Intelligence® is an established company seeking an IT Technical Support Specialist. Our successful candidate is a high-energy self-starter who is willing to embrace new challenges and is looking for an opportunity to grow with us.  The right candidate has a strong desire to provide valuable services and expertise for internal company employees and external customers.

The IT Technical Support Specialist performs a wide range of job duties utilizing technical know-how. He or she assists in all aspects of desktop and network infrastructure support.

JOB DUTIES AND RESPONSIBILITIES:
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Manage tasks from inception to completion/documentation
  • Provide support, maintenance, deployment, and enhancement to the desktops, servers, printers/peripherals, and network infrastructure
  • Perform periodic reporting of system status to include uptime, incidents, problems, and open issues
  • Provide Tier 1 support for Voice Over Internet Protocol (VOIP) communications
  • Provide Tier 1 support for Foresight proprietary software
  • Install various hardware and software products on customer systems
  • Troubleshoot issues relating to:
    • Windows domains and workgroups
    • Windows networking (mapped network drives, shared folders, printers, etc.)
    • Active Directory
    • User profile creation and modification
    • Group Policy Objects
    • LAN/WAN connectivity
    • Exchange environments (Office 365)
    • Hardware diagnostics (servers/workstations/laptops)
    • Microsoft Office Suite (2007-2016)
    • Windows 7/10, server
  • Customer service oriented
  • Lift and move equipment weighing up to 50 pounds
  • May occasionally be asked to work nights and weekends for installation projects
  • May be included in an on-call rotation
  • Other duties as assigned
MINIMUM REQUIREMENTS:
  • Bachelor’s degree in a technical field or equivalent knowledge, skills and experience
  • Strong general technical knowledge with a minimum of 1 year IT support experience
  • Excellent verbal and written communication skills
  • Ability to follow projects through to completion, adhering to tight timelines
  • Experience with Sharepoint management is a plus
  • Basic experience with MS SQL Server
  • Ability to work with minimal supervision
  • Strong problem-solving skills, results orientation and common sense
  • Ability to learn new technologies quickly, step outside your own comfort zone and handle unfamiliar challenges enthusiastically
 SALARY & BENEFITS:

Competitive salary commensurate with experience

Benefit Plan

  • Foresight Intelligence pays 100% Employee-Only Premiums – Health, Dental, Vision, Life, AD&D, Short Term Disability, Long Term Disability
  • Enrollment in Stock Appreciation Rights Plan
  • Health Savings Account with Employer Contribution
  • 401(k) with Employer Matching
  • Paid Time Off
  • Employee Recognition
  • Weekly Team Lunch
  • Fully Stocked Break Room
Salary commensurate with experience | Foresight Intelligence is an equal opportunity employer | Applicants must have right to work in the US
Email cover letter & resume to careers@foresightintelligence.com
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