Account Manager

• Leading, managing, and proactively growing relationships with assigned dealers and contractors
• Consistently conducting customer account review calls throughout the year
• Maintaining a positive and confident manner while conducting activities via telephone, email, and remote connections with range of non-technical and technical users
• Expertly articulate and follow through both verbally and written
• Coordinating issue resolution efforts with team members and other departments
• Logging all application-related requests completely and accurately in our Incident Management system
• Addressing basic functional user help questions and conducting application training as needed
• Proactively lead product update discussions with assigned customers on Foresight Intelligence new and existing products
• Be an escalation point-of-contact for assigned customers and ensure follow-up to resolution

Provide opportunities for revenue growth by:

• Building relationships with key customer stakeholders and awareness of account activity
• Provide sales quotes on devices and machines, and log all sales-related requests completely and accurately in our CRM (Salesforce)
• Identify optimization opportunities for improving client retention, including weekly status reports and quarterly onsite visits to strategic accounts
• Work closely with Sales, Customer Care and Solution Consultants to be aware of account health and needs
• Proactively develop and deliver quantifiable, world class case studies that give value to clients and work with Sales and Marketing to evolve the narrative based on a learn-and-test agenda

• Maintaining a high level of emotional intelligence
• Driving process consistency and operational efficiency
• Proactively asking questions and seek assistance when needed
• Sharing knowledge with colleagues and bring new ideas to the table
• Acting as player/coach to help guide the Account Management team as it grows
• Being proactive and take initiative in all aspects of your work
• Tracking and accurately recording daily work as completed

• Bachelor’s degree preferred and 8+ years equivalent relevant professional experience required
• Experience working as an Account Manager or Project Manager in SAAS environment required
• Experience with Retention campaigns required
• Familiar with ordering, tracking and installing hardware
• Familiar with data analytics applications
• Experience working as a software trainer a plus
• Heavy Equipment, Construction, Fleet management experience a plus